Reviews
Bought a sub some years back, and now a Yamaha AVR and Monitor Audio in-ceiling speakers from Eastwood. Craig has been fantastic. He's patient, honest and knowledgeable. Thanks Craig and the guys at Eastwood!
Melvinderpal Singh Ishar
05:15 31 Oct 23
Absolutely FANTASTIC. Purchased a Denon AVR-S660H receiver on Tuesday 24th October around 11am by telephone. This morning at 8.10am received my purchase. Wow. Their staff member Nick was great in advice and service.
Nitish Maharaj
21:34 24 Oct 23
I purchased a SVS sb3000 from Eastwood Hi Fi. Mike was having troubles with the couriers at the time, he kept me informed through the whole process, long story short, it finally arrived at his store & by the end of the day i had my sub, Mike delivered it personally to me, first class service. Wouldn't hesitate to spend my wifes money in his store again 😋.Regards Andrew.
Andrew Dyer
22:41 17 Oct 23
Amazing customer service. One of the new speakers I bought was not working properly. Mike came out to my house after work to check it out and was able to fix it on the spot. In addition have kept me up to date on shipping of a new AVR that is in short supply with multiple calls and updates. Cannot recommend highly enough!
Erik Miller
13:05 28 Sep 23
My first time dealing with Eastwood HiFi and I'm impressed. I placed an online order on Sunday evening, Mike phoned me on Monday with an order status, and the item was delivered next morning. Competitive price, professional service, super helpful, super friendly, super fast; not much more you can ask for really is there?A lot of other vendors could learn something from these guys.
Derek “iDerek” Drongo
08:23 26 Sep 23
What an awesome business to deal with. Craig assisted me with a home theatre build, tailored for my exact needs and budget. Service during the sale and after delivery was exceptional. Should be a benchmark for all businesses. Very happy with the build. Puts a smile on the dial each time I turn it on.
David M
06:06 23 Aug 23
Amazing customer service!Mike helped me out with great advice on my speaker selection, providing unbiased information and expert level of product knowledge.Will be going back here to purchase an accompanying sub for my KEF speakers.
Carlos W
07:03 22 Aug 23
Outstanding customer support 10/10. Nick you’re a legend👌
chad dezwart
04:49 17 Aug 23
For someone who likes Audio, and lived in places without High End Audio stores i have dealt with Eastwood Hifi 3 times. All have been great for advice, service and price. Shout out to Mike for walking through the Amp setup finer settings.
Damien Allen
05:13 05 Aug 23
Purchased some Polk towers online, went in to pick them up and was greeted by Mike who patiently showed me some centre speakers I was interested and took the time to show me some demonstrations. Very knowledgeable and has a true passion for his work which is evident. I will definitely be back.
Richard
10:35 26 Jul 23
Purchased a Yamaha RX-A4A just over a year ago from Eastwood Hi-Fi and one of the surround channels has just died. Still under warranty so all good but was going to be a big delay in getting replacement parts from overseas.Nick from Eastwood Hi-Fi has been fantastic to deal with at every step of the way.He helped to expediate the process and has been in constant communication with me at every step of the process. Their after sales service is second to none and I would highly recommend asking for Nick if you need anything. Well done and thanks!
Greg Wall
00:05 18 Jul 23
Purchased a Yamaha NS-SW300 sub. Always excellent customer service from Eastwood Hi Fi.The after sales service from Nick assisting me setup with the Yamaha receiver that I purchased some 12 months earlier from them was terrific.Highly recommend. Would not go anywhere else.
Tom J
04:05 13 Jul 23
Bought a system from them roughly 5 years ago and needed to upgrade my system,didn’t hesitate from buying from them again,the best store in Oz.
Stephen
06:05 11 Jul 23
FIVE STAR SERVICE!I ordered a pair of Polk floor-standing speakers (R500) through the Eastwood team and have been nothing but happy with my purchase. I had a few follow up questions and Mike spent the time tailoring the right responses to me, and providing me with excellent amplifier recommendations. Didn't feel like Mike was trying to on-sell anything unnecessary which can sometimes be the case in the hi-fi world, Mike was more genuine about what items would pair best with the new speakers. Great product and at an outstanding price. Would happily recommend the team.
Ras J
03:24 10 Jul 23
Joshua Kamalaneson
23:33 24 Jun 23
Craig was great to listen to speakers with, he was patient and we tried a variety of songs and a few types of speakers. Thank you Craig.Update: went back to pick up the Martin Logan speakers and dealt with Michael for a while and he provided a high quality service which makes us customers for life. Thank you Michael.
Berj Varjabedian
14:40 09 May 23
Ashley Reddy
05:12 04 Apr 23
When things don't quite go to plan they have your back.
Hilton Taylor
22:18 09 Mar 23
Thank you you to Mike and Nick for the excellent service, and follow up calls. The Rotel Amplifier lived up to all the reviews and expectations, and much more. Look forward to any further dealings with you. Cheers Stephen Thurston.
stephen thurston
22:31 20 Jan 23
Without a doubt, these guys are the best when buying hi-fi equipment…. I purchased a Yamaha, ns sw300 subwoofer & the customer service and communication was second to none….. These guys have the perfect company/business structure. All other companies should take note of Eastwood hi-fi…. Within the hour of purchasing online, they called me to confirm they have it in stock and they are shipping straight away… I highly recommend and I will be definitely purchasing more gear in the near future.🤙
micky
06:25 16 Jan 23
11/10 service. I ordered some Polk tower speakers from these guys online. The next day they were open I got a phone call fromThem to say thanks for your purchase and soon as they are shipped to me in Brisbane they will ring me back with a tracking number in the coming days. As promised, they rang me back to let me know the speakers have been shipped and emailed me tracking number.To some this might seem a minor detail, But these days when everyone is competing with so many other businesses on price, one of the only things left to do better over the next guy is customer service. All I can say is I’m super impressed I got a phone call, and…. They followed through and called back again when they shipped. They turned up the following day in Brisbane! Can’t wait to set them up. Will be reccomending Eastwood hifi to my friends and family.Thanks guys, your time and effort is very appreciated
Radek Holec
13:38 06 Jan 23
Mike, Nick and Craig have been outstanding in their customer service, professionalism, follow up and trouble shooting and couldn't expect a better customer service. Great stuff.
John Farrow
02:55 04 Jan 23
Great customer service and fast shipping.
Nathan Kibble
13:10 10 Dec 22
I can't speak highly enough of these guys. Gave me a fantastic price one some amazing Polk speakers. Then went above and beyond to solve a Warranty issue with a damaged speaker grille, whereby they provided me the grilles off their own speakers while they dealt with the manufacturer. Aside from great service, the team are top blokes all around. I wouldn't hesitate to recommend Eastwood hifi and purchase from them again.
Michael La Roche
00:17 08 Nov 22
Really fantastic shop with patient and relaxed staff/salespeople. They're really there to help you understand the products and what you're trying to go for. I went in there to look for floor standing speakers and spent almost an hour listening to various sets and various different songs. Staff were on hand to show different models and set them up for comparison. Didn't feel pressure at all during my time there.
Andrew Nguyen
01:28 31 Oct 22
This review is for service only at this stage as I have not purchased the gear.Sent Mike an email asking for his recommendations as to a suitable system for my lounge and TV room. Within about 10 mins he replied with a quote explaining why he advises the listed equipment and his suggestions as to Atmos speakers.All this without spending a penny (as yet) or stepped foot in the store (visit planned soon).In this day and age of internet shopping it is so nice that people still have trust in consumers to go out of their way to provide advice with no expectations.Mike... you are a champion and I very much look forward to purchasing the system through you and setting it up.CheersAlastair
Alastair Hogbin
07:58 19 Oct 22
With the service you provide you really don’t need these generous prices. Just let me buy the set of subs I still need before you fix the value/money thing.
Dominik Linder
11:08 18 Oct 22
Fantastic service, almost same day delivery. They called you first to confirm the delivery requirement. Great product. By adding in the new sub to my central channel, it is a life changing experience
David Han
01:03 13 Oct 22
Cameron Watson
07:05 22 Sep 22
The after sales service is absolutely outstanding. We bought our whole sound system for our house over 5 years ago and could not be happier with it.When we recently had a problem with our outside speakers Nick offered to either mend them or replace them even though they were out of warranty.I have never experienced such patient and helpful customer service. Outstanding!
Eric Jelinek
09:03 13 Sep 22
Fanfastic prices and they offer a great servive highly recommended
skeezer180
23:45 15 Aug 22
SAMEER DESAI
22:21 11 Aug 22
Flare
10:54 09 Aug 22
Nick and the team at Eastwood HiFi really made the experience of setting a up a AV system particularly easy. They are focused purely on your requirements. They listen, understand and then really give you the value of showing the 2 or 3 options that suit your requirements and budget. The system is in and we absolutely love it. They value customer experience and I look forward to shopping with them in the future.
Sorupan Sivapalan
22:19 30 Jul 22
I have been dealing with Eastwood HiFi since Nov 2008 back in the day that they were actually in Eastwood :).I rarely bother to write reviews but my latest round of interactions with them has moved me to write a review. I only write reviews when I am super satisfied or when something is so bad I feel I should review and give honest feedback.Since 2008 I have bought numerous speakers, home theatre systems, subwoofer. I do my homework as best I can re price etc then I call Eastwood. All my purchases since my initial contact with Steve have been thru them.Their support is best in class IMO. They have never failed to help me work thru issues or questions I had.The recent interaction I had with them was about a product I bought from them years ago and I was looking to use a feature I had not used previously. They helped me work thru the question to full resolution in a few days as we worked together to work out what was possible and what was not. We both learnt things along the way. There are not many companies that would have been able to offer the same level of service IMO. If they don’t know they will tell you don’t know etc.In summary, if I could give more stars I would.
Chris Jackson
05:05 07 Jul 22
"Small things lead to greatness and greatness is not a small thing" aptly describes my experience with Eastwood Hifi. Each time I (a novice) has needed help with my audio needs, Michael and others have gone over and beyond to calmly and unbegrudgingly provide the best outcome. Most recently, when Sony customer care had bounced me to Yamaha and Yamaha told me nothing could be done with my Bluetooth sound, Nick and Michael could have easily shrugged their shoulders. But, not them, who offered a simple and effective solution. Kudos 👌👍👏
Rahul Sareen
19:24 09 Jun 22
Fantastic service provided by Nick from eastwood hifi.From the first initial phone call enquiring about a certain Yamaha amplifiers, Nick's familiarity with the models and advice on what was best based on what I wanted was spot on.Nick showing initiative in consultation with other staff gave me a courtesy phone call back the same day to advise on potential issues that may need to considered with the choice of models / speakers I was looking to use.He also took it on himself (in advance) to enquire on available stock, best price and approximate lead times saving me any potential follow up phone calls I would have had to make.Well done Nick and again Thank you!
Dexter Soares
04:37 23 Apr 22
The boys from Eastwood Hi-fiIf you really want the best and no regrets I really have to thank Mike, Nick and Craig who makes the best speaker cables ever i would give him 10 stars as the cable work he did was above and beyond the best if you need the best you know who to call. what can i say about Mike and Nickcomplete gentlemen will go beyond there means to helping you. They helped me build my Paradigm speaker system with Monitor Audio Atmos speakers and REL subwoofer this is a fully immersive system for true Atmos.which consist of a pair of Paradigm 800FParadigm 600C for centreParadigm a pair of 100BParadigm a pair of surround 3REL HT/1205Monitor Audio Bronze AMS Dolby Atmos register trade mark enabled speakers x4Plus all the cable work from Craig great work mate.Thankyou so much Mike, Nick and also Craig
Daniel McNamara
03:32 22 Apr 22
This store is just brilliant. The staff is extremely helpful, knowledgeable and friendly. They are honest and will help you find the right system for your needs. I had little understanding of what I needed and they guided me through patiently and informatively. Can't recommend enough!
Jose Fernandez
01:38 22 Apr 22
rahul manjrekar
11:20 25 Mar 22
Nicely presented store with good listening rooms. Their brand preference and range is of great quality. Very accommodating and knowledgeable staff who are able to recommend components that fit with your budget and requirements. If you're serious and passionate about HiFi and Home Theater, go here as they share your passion.
Nick J
22:53 21 Jan 22
Always a pleasure doing business with Nick. No nonsense advice, no unnecessary upsell. Ordered a new turntable on Thursday, arrived in country NSW Monday. Highly recommended.
Phillip Ennis
07:03 17 Jan 22
This review is a bit wordy but it's worth the read.I dealt mainly with Nick and Craig. Both gave friendly but very professional advice and service. There was no hard sell and, as we went through the sales process, I asked about several options. They gave me good answers with explanations as to why I didn't need this or why I might get some worthwhile benefit from that.From the outset, Nick advised me that, when my system arrived at my house (free freight, btw), they would be happy to spend some time on the phone with me to help me go through the settings even if I thought I had them right so that I could be sure that I hadn't missed anything.Well, Craig went through that process with me and we had an issue with my TV settings. He went and did some research on the spot and called me back 15mins later with an answer. There was a setting deep within the menu system of my TV that he hadn't come across before. We made the adjustment and magic happened. Suddenly, beautiful, crisp, full sound was there and we finished going through the rest of the settings.I had made a couple of bad settings and Craig explained why they were not the best choices. Once we were done, he again offered that if I needed any further help, they were just a phone call away.Whilst this review is specifically about Eastwood, for those that are interested, I bought the Yamaha RX-V6A Receiver/amp along with matching Yamaha NS-555 5.1 surround speakers. They sound fantastic!Post Script: It's now been nearly a year and I have been given a new TV. I had a little trouble with connections and I remembered Eastwood's promise to always help if needed. A quick call to them and the problem was easily fixed. Once again, the customer service at Eastwood was cheerful, professional and willing. They really meant it when they told me that the service doesn't stop once they have your money!
Doug Sullivan
00:53 17 Jan 22
Great team here at Eastwood hifi, great listening rooms and friendly staff that are more than happy to help you out to find the right gear. Good place to demo the Q Acoustics and monitor audio range as well as SVS and REL subs for those looking at dipping their toes into quality hifi gear
Sean Tam
07:02 04 Jan 22
Nick and the team are the absolute best. Polite, professional, knowleagble. They could not have been more helpful with technical help.I have been a customer since these guys were actually located in Eastwood and would not go anywhere else for my hi-fi needs.If I could give more than 5 stars, I would.Neil
Flight Level 480
06:23 27 Dec 21
Fantastic experience dealing with these guys. Was looking for my first home theatre sound system to do away with soundbars and tv sound (yuck) and they were extremely helpfull in coming up with a great system for my needs. A pleasure to deal with and with great prices and helpfull advice to take the struggle out of working out what to get.Couldnt be happier as this Monitor Audio system just blows me away everytime i turn it on. I cant recommend them highly enough
Ron Graham
01:02 20 Dec 21
Nallini Santhakumar
01:54 20 Nov 21
Very good service and amazing equipment. Highly recommended.
Steven Neirinckx
02:50 08 Nov 21
Everyone I dealt with was super helpful and knowledgeable. No hard sell, and they’re happy to give out advice and recommendations based on both quality and value so you get great gear for your money. And all of this while we were both in lockdown at opposite sides of the country. I’ll definitely be coming back when it’s time to expand/upgrade.
Mitch Bisby
11:44 27 Oct 21
It was time to update my lounge room with some new equipment so I first checked with Eastwood Hi Fi who I had got Yamaha stuff from in the past. The guys were very helpful with no pressure sales routine and guided me thru what I was trying to achieve, I wanted a Dobly Atmos setup without spending too much. Craig demo'd the Paradigm in-wall and ceiling speakers in the room and I was sold. I thought I need bigger (read more expensive) and more speakers then I really needed in my small room so they saved me money. I put that money toward a new Yamaha A4A receiver instead of waiting till after Xmas to buy it. I called the shop to ask a couple of questions on the new amp that I was doing everything correctly and they were only too happy to help, my setup now sounds unreal and have been showing everyone who comes to the house. Good customer service is almost non existent these days, so I will be sending all my friends there if they want to do it right.
David Dundas
13:00 25 Oct 21
