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Excellent shopping experience. Feeling like to talk with an old friend that you meet long time ago and he is doing everything for you to make sure you have best experience, best price and best after shop experience.
Shuo YANG
Shuo YANG
06:17 09 Apr 24
Hello Mike,Today, our new Yamaha CD- C603 arrived safely at our home on the Sunshine Coast. We have installed it and are now enjoying our music again - our old Yamaha CDC 697 has been consigned to the wheelie bin having given, we estimate, fourteen years of good service.Speaking of service we could not rate your team's professional approach and service any higher. The order was efficiently processed with a phone call to check that we still wanted the player given the random play option had been changed from the model we currently had. The delivery dated was calculated by Nick to coincide with my RDO and sure enough delivery was on time.All this while, at the same time, pricing the player very competitively - we checked very thoroughly all the cd changers available on the market and the prices being asked for them.We have no hesitation in giving Eastwood Hi-Fi a five star rating and saying that we would happily use your services again as well as urging potential customers to do the same.Kind regards and thank you.Diana and Tim,Pacific Paradise.
Tim Reeves
Tim Reeves
03:53 05 Apr 24
We had an extremely positive experience with our recent purchase. Both Craig and Mike were extremely helpful and informative regarding all our questions. We were also told that any post purchase questions were welcome and that any necessary assistance would be provided. Thanks Craig and Mike 🌟🌟🌟🌟🌟
Merren Campbell
Merren Campbell
07:06 22 Mar 24
Great place and excellent service.
Nghia Le
Nghia Le
08:47 12 Mar 24
Quite possibly the best service I've had in a very long time. I was trying to order a Denon AV receiver but the checkout online was not working. I emailed and asked for an online payment option, they had a PayPal invoice to me in under an hour, I paid and had the item the next day. I'm regional, the turn-around time was unbelievable, even my partner and kids didn't believe it.
Josh Anderson
Josh Anderson
08:16 09 Mar 24
I've bought two AVR's from Eastwood with 9 years between them. In both purchases they have been incredible to deal with, the customer service is truly above and beyond, and they are extremely knowledgeble in this area. The pricing is also extremely reasonable, and you know they won't try and selI you things you don't need. I only wish they had a store in Brisbane, but i'd probably just end up buying even more off them, so maybe it's a blessing in disguise.
Daniel Stapley
Daniel Stapley
03:24 16 Feb 24
I needed to buy a replacement for my Amp which had died. These guys came highly recommended. From the moment i made contact, I could tell that they were not only really knowledgeable but, extremely helpful. They understood my requirements but, then after receiving delivery i would contact them several times to workout how best to set the Amp up. Each time they went above and beyond in assisting me. If only all companies were as professional as these guys. I can not recommend them highly enough.
Saul Kwintner
Saul Kwintner
22:14 10 Feb 24
Fantastic service! First time customer, next day delivery to Brisbane and great prices. Thank you! I will be back for more soon!
Jason Meech
Jason Meech
10:14 24 Jan 24
This might be the most satisfying purchase I’ve made in recent years. I bought two Martin Logan Foundation series speakers from them. Craig guided us through a listening session, providing honest advice within our budget without pushing any unnecessary equipment, unlike another store we’ve visited. A week later, Mike allowed me to listen to the speakers again until I decided to make the purchase. Mike also gave me the height recommendation for speaker stands, and I’m now grateful I followed his advice, saving me a potential return trip to the store 🙂 These guys are fantastic! If I have any future needs, this would be the store I’d most willingly go to.
Yifei Yu
Yifei Yu
12:30 15 Jan 24
Mike at Eastwood hifi has provided tons of great information based on years of experience. Great brands at competitive prices. Definitely worth checking them out the next time you’re in the market for quality hifi gear!
patrick garvan
patrick garvan
22:31 10 Jan 24
New Yamaha subwoofer was a fantastic price but the service was even better. Fantastic job again and I'll definitely be back when the budget allows for the new speaker set
Andrew O'Brien
Andrew O'Brien
01:49 10 Dec 23
Mike showed me around and got my ears familiar with the amazing KEF range they had on display. All round an excellent experience with first class expertise in helping shape my home setup. These are the guys you want, when you take that next step up.
Mathew
Mathew
11:58 01 Dec 23
Bought a sub some years back, and now a Yamaha AVR and Monitor Audio in-ceiling speakers from Eastwood. Craig has been fantastic. He's patient, honest and knowledgeable. Thanks Craig and the guys at Eastwood!
Melvinderpal Singh Ishar
Melvinderpal Singh Ishar
05:15 31 Oct 23
Absolutely FANTASTIC. Purchased a Denon AVR-S660H receiver on Tuesday 24th October around 11am by telephone. This morning at 8.10am received my purchase. Wow. Their staff member Nick was great in advice and service.
Nitish Maharaj
Nitish Maharaj
21:34 24 Oct 23
I purchased a SVS sb3000 from Eastwood Hi Fi. Mike was having troubles with the couriers at the time, he kept me informed through the whole process, long story short, it finally arrived at his store & by the end of the day i had my sub, Mike delivered it personally to me, first class service. Wouldn't hesitate to spend my wifes money in his store again 😋.Regards Andrew.
Andrew Dyer
Andrew Dyer
22:41 17 Oct 23
Amazing customer service. One of the new speakers I bought was not working properly. Mike came out to my house after work to check it out and was able to fix it on the spot. In addition have kept me up to date on shipping of a new AVR that is in short supply with multiple calls and updates. Cannot recommend highly enough!
Erik Miller
Erik Miller
13:05 28 Sep 23
My first time dealing with Eastwood HiFi and I'm impressed. I placed an online order on Sunday evening, Mike phoned me on Monday with an order status, and the item was delivered next morning. Competitive price, professional service, super helpful, super friendly, super fast; not much more you can ask for really is there?A lot of other vendors could learn something from these guys.
Derek “iDerek” Drongo
Derek “iDerek” Drongo
08:23 26 Sep 23
What an awesome business to deal with. Craig assisted me with a home theatre build, tailored for my exact needs and budget. Service during the sale and after delivery was exceptional. Should be a benchmark for all businesses. Very happy with the build. Puts a smile on the dial each time I turn it on.
David M
David M
06:06 23 Aug 23
Amazing customer service!Mike helped me out with great advice on my speaker selection, providing unbiased information and expert level of product knowledge.Will be going back here to purchase an accompanying sub for my KEF speakers.
Carlos W
Carlos W
07:03 22 Aug 23
Outstanding customer support 10/10. Nick you’re a legend👌
chad dezwart
chad dezwart
04:49 17 Aug 23
For someone who likes Audio, and lived in places without High End Audio stores i have dealt with Eastwood Hifi 3 times. All have been great for advice, service and price. Shout out to Mike for walking through the Amp setup finer settings.
Damien Allen
Damien Allen
05:13 05 Aug 23
Purchased some Polk towers online, went in to pick them up and was greeted by Mike who patiently showed me some centre speakers I was interested and took the time to show me some demonstrations. Very knowledgeable and has a true passion for his work which is evident. I will definitely be back.
Richard
Richard
10:35 26 Jul 23
Purchased a Yamaha RX-A4A just over a year ago from Eastwood Hi-Fi and one of the surround channels has just died. Still under warranty so all good but was going to be a big delay in getting replacement parts from overseas.Nick from Eastwood Hi-Fi has been fantastic to deal with at every step of the way.He helped to expediate the process and has been in constant communication with me at every step of the process. Their after sales service is second to none and I would highly recommend asking for Nick if you need anything. Well done and thanks!
Greg Wall
Greg Wall
00:05 18 Jul 23
Purchased a Yamaha NS-SW300 sub. Always excellent customer service from Eastwood Hi Fi.The after sales service from Nick assisting me setup with the Yamaha receiver that I purchased some 12 months earlier from them was terrific.Highly recommend. Would not go anywhere else.
Tom J
Tom J
04:05 13 Jul 23
Bought a system from them roughly 5 years ago and needed to upgrade my system,didn’t hesitate from buying from them again,the best store in Oz.
Stephen
Stephen
06:05 11 Jul 23
FIVE STAR SERVICE!I ordered a pair of Polk floor-standing speakers (R500) through the Eastwood team and have been nothing but happy with my purchase. I had a few follow up questions and Mike spent the time tailoring the right responses to me, and providing me with excellent amplifier recommendations. Didn't feel like Mike was trying to on-sell anything unnecessary which can sometimes be the case in the hi-fi world, Mike was more genuine about what items would pair best with the new speakers. Great product and at an outstanding price. Would happily recommend the team.
Ras J
Ras J
03:24 10 Jul 23
Joshua Kamalaneson
Joshua Kamalaneson
23:33 24 Jun 23
Craig was great to listen to speakers with, he was patient and we tried a variety of songs and a few types of speakers. Thank you Craig.Update: went back to pick up the Martin Logan speakers and dealt with Michael for a while and he provided a high quality service which makes us customers for life. Thank you Michael.
Berj Varjabedian
Berj Varjabedian
14:40 09 May 23
Ashley Reddy
Ashley Reddy
05:12 04 Apr 23
Thank you you to Mike and Nick for the excellent service, and follow up calls. The Rotel Amplifier lived up to all the reviews and expectations, and much more. Look forward to any further dealings with you. Cheers Stephen Thurston.
stephen thurston
stephen thurston
22:31 20 Jan 23
Without a doubt, these guys are the best when buying hi-fi equipment…. I purchased a Yamaha, ns sw300 subwoofer & the customer service and communication was second to none….. These guys have the perfect company/business structure. All other companies should take note of Eastwood hi-fi…. Within the hour of purchasing online, they called me to confirm they have it in stock and they are shipping straight away… I highly recommend and I will be definitely purchasing more gear in the near future.🤙
micky
micky
06:25 16 Jan 23
11/10 service. I ordered some Polk tower speakers from these guys online. The next day they were open I got a phone call fromThem to say thanks for your purchase and soon as they are shipped to me in Brisbane they will ring me back with a tracking number in the coming days. As promised, they rang me back to let me know the speakers have been shipped and emailed me tracking number.To some this might seem a minor detail, But these days when everyone is competing with so many other businesses on price, one of the only things left to do better over the next guy is customer service. All I can say is I’m super impressed I got a phone call, and…. They followed through and called back again when they shipped. They turned up the following day in Brisbane! Can’t wait to set them up. Will be reccomending Eastwood hifi to my friends and family.Thanks guys, your time and effort is very appreciated
Radek Holec
Radek Holec
13:38 06 Jan 23
Mike, Nick and Craig have been outstanding in their customer service, professionalism, follow up and trouble shooting and couldn't expect a better customer service. Great stuff.
John Farrow
John Farrow
02:55 04 Jan 23
Great customer service and fast shipping.
Nathan Kibble
Nathan Kibble
13:10 10 Dec 22
I can't speak highly enough of these guys. Gave me a fantastic price one some amazing Polk speakers. Then went above and beyond to solve a Warranty issue with a damaged speaker grille, whereby they provided me the grilles off their own speakers while they dealt with the manufacturer. Aside from great service, the team are top blokes all around. I wouldn't hesitate to recommend Eastwood hifi and purchase from them again.
Michael La Roche
Michael La Roche
00:17 08 Nov 22
Really fantastic shop with patient and relaxed staff/salespeople. They're really there to help you understand the products and what you're trying to go for. I went in there to look for floor standing speakers and spent almost an hour listening to various sets and various different songs. Staff were on hand to show different models and set them up for comparison. Didn't feel pressure at all during my time there.
Andrew Nguyen
Andrew Nguyen
01:28 31 Oct 22
This review is for service only at this stage as I have not purchased the gear.Sent Mike an email asking for his recommendations as to a suitable system for my lounge and TV room. Within about 10 mins he replied with a quote explaining why he advises the listed equipment and his suggestions as to Atmos speakers.All this without spending a penny (as yet) or stepped foot in the store (visit planned soon).In this day and age of internet shopping it is so nice that people still have trust in consumers to go out of their way to provide advice with no expectations.Mike... you are a champion and I very much look forward to purchasing the system through you and setting it up.CheersAlastair
Alastair Hogbin
Alastair Hogbin
07:58 19 Oct 22
With the service you provide you really don’t need these generous prices. Just let me buy the set of subs I still need before you fix the value/money thing.
Dominik Linder
Dominik Linder
11:08 18 Oct 22
Fantastic service, almost same day delivery. They called you first to confirm the delivery requirement. Great product. By adding in the new sub to my central channel, it is a life changing experience
David Han
David Han
01:03 13 Oct 22
Cameron Watson
Cameron Watson
07:05 22 Sep 22
The after sales service is absolutely outstanding. We bought our whole sound system for our house over 5 years ago and could not be happier with it.When we recently had a problem with our outside speakers Nick offered to either mend them or replace them even though they were out of warranty.I have never experienced such patient and helpful customer service. Outstanding!
Eric Jelinek
Eric Jelinek
09:03 13 Sep 22
Fanfastic prices and they offer a great servive highly recommended
skeezer180
skeezer180
23:45 15 Aug 22
SAMEER DESAI
SAMEER DESAI
22:21 11 Aug 22
Flare
Flare
10:54 09 Aug 22
Nick and the team at Eastwood HiFi really made the experience of setting a up a AV system particularly easy. They are focused purely on your requirements. They listen, understand and then really give you the value of showing the 2 or 3 options that suit your requirements and budget. The system is in and we absolutely love it. They value customer experience and I look forward to shopping with them in the future.
Sorupan Sivapalan
Sorupan Sivapalan
22:19 30 Jul 22
I have been dealing with Eastwood HiFi since Nov 2008 back in the day that they were actually in Eastwood :).I rarely bother to write reviews but my latest round of interactions with them has moved me to write a review. I only write reviews when I am super satisfied or when something is so bad I feel I should review and give honest feedback.Since 2008 I have bought numerous speakers, home theatre systems, subwoofer. I do my homework as best I can re price etc then I call Eastwood. All my purchases since my initial contact with Steve have been thru them.Their support is best in class IMO. They have never failed to help me work thru issues or questions I had.The recent interaction I had with them was about a product I bought from them years ago and I was looking to use a feature I had not used previously. They helped me work thru the question to full resolution in a few days as we worked together to work out what was possible and what was not. We both learnt things along the way. There are not many companies that would have been able to offer the same level of service IMO. If they don’t know they will tell you don’t know etc.In summary, if I could give more stars I would.
Chris Jackson
Chris Jackson
05:05 07 Jul 22
"Small things lead to greatness and greatness is not a small thing" aptly describes my experience with Eastwood Hifi. Each time I (a novice) has needed help with my audio needs, Michael and others have gone over and beyond to calmly and unbegrudgingly provide the best outcome. Most recently, when Sony customer care had bounced me to Yamaha and Yamaha told me nothing could be done with my Bluetooth sound, Nick and Michael could have easily shrugged their shoulders. But, not them, who offered a simple and effective solution. Kudos 👌👍👏
Rahul Sareen
Rahul Sareen
19:24 09 Jun 22
Fantastic service provided by Nick from eastwood hifi.From the first initial phone call enquiring about a certain Yamaha amplifiers, Nick's familiarity with the models and advice on what was best based on what I wanted was spot on.Nick showing initiative in consultation with other staff gave me a courtesy phone call back the same day to advise on potential issues that may need to considered with the choice of models / speakers I was looking to use.He also took it on himself (in advance) to enquire on available stock, best price and approximate lead times saving me any potential follow up phone calls I would have had to make.Well done Nick and again Thank you!
Dexter Soares
Dexter Soares
04:37 23 Apr 22
The boys from Eastwood Hi-fiIf you really want the best and no regrets I really have to thank Mike, Nick and Craig who makes the best speaker cables ever i would give him 10 stars as the cable work he did was above and beyond the best if you need the best you know who to call. what can i say about Mike and Nickcomplete gentlemen will go beyond there means to helping you. They helped me build my Paradigm speaker system with Monitor Audio Atmos speakers and REL subwoofer this is a fully immersive system for true Atmos.which consist of a pair of Paradigm 800FParadigm 600C for centreParadigm a pair of 100BParadigm a pair of surround 3REL HT/1205Monitor Audio Bronze AMS Dolby Atmos register trade mark enabled speakers x4Plus all the cable work from Craig great work mate.Thankyou so much Mike, Nick and also Craig
Daniel McNamara
Daniel McNamara
03:32 22 Apr 22
This store is just brilliant. The staff is extremely helpful, knowledgeable and friendly. They are honest and will help you find the right system for your needs. I had little understanding of what I needed and they guided me through patiently and informatively. Can't recommend enough!
Jose Fernandez
Jose Fernandez
01:38 22 Apr 22
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