Reviews
[vc_section][vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_single_image image=”287″ img_size=”full” alignment=”center” css=”.vc_custom_1556694125797{margin-bottom: 0px !important;}”][/vc_column][/vc_row][/vc_section][vc_section css=”.vc_custom_1556684877457{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_row][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Fantastic customer service from Mike and team. I did a lot of research prior to walking into their shop and I'll tell you now that nothing beats going in and trying speakers out in person.The process was effortless and the prices are unmatched. I'd recommend this store to anyone that is looking at HiFi systems. I know I'll be going back to them when it is time to upgrade.Less than an hour later the system I bought is setup and playing music, couldn't be happier.
Evan Carico
04:32 05 Oct 24
Bought a used demo Kef, was impressed by their exceptional customer service.The called me up to ensure I was happy to continue the purchase given the visual defects present, and promptly dispatched it. Currently using it with no problem, and it's exactly as described.
J N
12:45 31 Aug 24
Dan Smith
02:09 25 Aug 24
Five star on customer service, patience, giving you the solution that best suits what your needs.Could not ask for a better experience. I could not get a full range bass from my system and thought it was due to my Subwoofer. Got my sub with me to Eastwood HiFi and they patiently benchmarked it against their display subs. Craig showed me that the issue was not my Sub and indeed I have to change my speakers due to my room acoustics.They recommended the Monitor Audio Bronze 500 and I fell in love when demonstrated. After more than 100 hrs of breaking in the speakers, they sound fantastic and give me the bass I was after. The speakers brought the movies and music to life.
Mehdi TAHERI
00:20 20 Aug 24
These guys are brilliant. I had a problem with the correct settings on my TV and amplifier after buying the Marantz amplifier from them. Mike was patient, extremely helpful and we got it all sorted over the phone after about 20 minutes. Time was not a problem, only getting it set correctly !
steve kioumis
08:36 13 Aug 24
Very good support in case of a misunderstanding.Mike will give you the support you would expect. He is diligent, swift to respond, and honest.Buy with confidence.
MrPhilgos
10:05 10 Aug 24
Their after sales service is exceptional. They stand behind what they sell. I had an issue with a 2 year old AV receiver, but the model was no longer in production. They replaced it under warranty with a brand new unit of the next model up, at no extra cost. In my view, these guys are the best HiFi/AV specialists in Sydney.
b b
01:31 07 Aug 24
Great store and great experience working with Nick. Will return and would recommend for media/entertainment needs. Thank you!
Jordan Ly
01:14 20 Jul 24
Great price, excellent service and fast delivery.
Graham Neaves
08:20 16 Jul 24
Specialist high end hifi store with great range and very knowledgeable staff. Highly recommend.
Joe Latta
10:57 09 Jul 24
These guys know their stuff and are super helpful/easy to work with. Cheers Nick
Andrew Karaparashos
19:59 12 Jun 24
The staff here are fantastic. I had trouble with payment and they assisted me through it as well as informed me of their allocated items I was after.Thank you all for looking after me!
Andy J
04:44 28 May 24
I recently purchased a turntable. Shipping was instant and the transaction was seamless.When I set it up I discovered a faulty component, Nick and Craig were there for me every step of the way, to help diagnose and eventually resolve the issue, which was absolutely no fault of their own. My Turntable now sounds amazing and I couldn't be happier.I would 100% purchase from Eastwood HiFi again.
Brendan Aust
22:17 23 May 24
These guys are the best. Not only do they know what they are talking about, but I have never had such a wonderful customer experience. It is absolutely impeccable. If you are looking to buy quality audio, do yourself a favour and shop here. You will not regret it.
Petal Pansy
07:42 20 May 24
Excellent shopping experience. Feeling like to talk with an old friend that you meet long time ago and he is doing everything for you to make sure you have best experience, best price and best after shop experience.
Shuo YANG
06:17 09 Apr 24
Hello Mike,Today, our new Yamaha CD- C603 arrived safely at our home on the Sunshine Coast. We have installed it and are now enjoying our music again - our old Yamaha CDC 697 has been consigned to the wheelie bin having given, we estimate, fourteen years of good service.Speaking of service we could not rate your team's professional approach and service any higher. The order was efficiently processed with a phone call to check that we still wanted the player given the random play option had been changed from the model we currently had. The delivery dated was calculated by Nick to coincide with my RDO and sure enough delivery was on time.All this while, at the same time, pricing the player very competitively - we checked very thoroughly all the cd changers available on the market and the prices being asked for them.We have no hesitation in giving Eastwood Hi-Fi a five star rating and saying that we would happily use your services again as well as urging potential customers to do the same.Kind regards and thank you.Diana and Tim,Pacific Paradise.
Tim Reeves
03:53 05 Apr 24
We had an extremely positive experience with our recent purchase. Both Craig and Mike were extremely helpful and informative regarding all our questions. We were also told that any post purchase questions were welcome and that any necessary assistance would be provided. Thanks Craig and Mike 🌟🌟🌟🌟🌟
Merren Campbell
07:06 22 Mar 24
Great place and excellent service.
Nghia Le
08:47 12 Mar 24
Quite possibly the best service I've had in a very long time. I was trying to order a Denon AV receiver but the checkout online was not working. I emailed and asked for an online payment option, they had a PayPal invoice to me in under an hour, I paid and had the item the next day. I'm regional, the turn-around time was unbelievable, even my partner and kids didn't believe it.
Josh Anderson
08:16 09 Mar 24
I've bought two AVR's from Eastwood with 9 years between them. In both purchases they have been incredible to deal with, the customer service is truly above and beyond, and they are extremely knowledgeble in this area. The pricing is also extremely reasonable, and you know they won't try and selI you things you don't need. I only wish they had a store in Brisbane, but i'd probably just end up buying even more off them, so maybe it's a blessing in disguise.
Daniel Stapley
03:24 16 Feb 24
I needed to buy a replacement for my Amp which had died. These guys came highly recommended. From the moment i made contact, I could tell that they were not only really knowledgeable but, extremely helpful. They understood my requirements but, then after receiving delivery i would contact them several times to workout how best to set the Amp up. Each time they went above and beyond in assisting me. If only all companies were as professional as these guys. I can not recommend them highly enough.
Saul Kwintner
22:14 10 Feb 24
Fantastic service! First time customer, next day delivery to Brisbane and great prices. Thank you! I will be back for more soon!
Jason Meech
10:14 24 Jan 24
This might be the most satisfying purchase I’ve made in recent years. I bought two Martin Logan Foundation series speakers from them. Craig guided us through a listening session, providing honest advice within our budget without pushing any unnecessary equipment, unlike another store we’ve visited. A week later, Mike allowed me to listen to the speakers again until I decided to make the purchase. Mike also gave me the height recommendation for speaker stands, and I’m now grateful I followed his advice, saving me a potential return trip to the store 🙂 These guys are fantastic! If I have any future needs, this would be the store I’d most willingly go to.
Yifei Yu
12:30 15 Jan 24
Mike at Eastwood hifi has provided tons of great information based on years of experience. Great brands at competitive prices. Definitely worth checking them out the next time you’re in the market for quality hifi gear!
patrick garvan
22:31 10 Jan 24
New Yamaha subwoofer was a fantastic price but the service was even better. Fantastic job again and I'll definitely be back when the budget allows for the new speaker set
Andrew O'Brien
01:49 10 Dec 23
Mike showed me around and got my ears familiar with the amazing KEF range they had on display. All round an excellent experience with first class expertise in helping shape my home setup. These are the guys you want, when you take that next step up.
Mathew
11:58 01 Dec 23
Bought a sub some years back, and now a Yamaha AVR and Monitor Audio in-ceiling speakers from Eastwood. Craig has been fantastic. He's patient, honest and knowledgeable. Thanks Craig and the guys at Eastwood!
Melvinderpal Singh Ishar
05:15 31 Oct 23
Absolutely FANTASTIC. Purchased a Denon AVR-S660H receiver on Tuesday 24th October around 11am by telephone. This morning at 8.10am received my purchase. Wow. Their staff member Nick was great in advice and service.
Nitish Maharaj
21:34 24 Oct 23
I purchased a SVS sb3000 from Eastwood Hi Fi. Mike was having troubles with the couriers at the time, he kept me informed through the whole process, long story short, it finally arrived at his store & by the end of the day i had my sub, Mike delivered it personally to me, first class service. Wouldn't hesitate to spend my wifes money in his store again 😋.Regards Andrew.
Andrew Dyer
22:41 17 Oct 23
Amazing customer service. One of the new speakers I bought was not working properly. Mike came out to my house after work to check it out and was able to fix it on the spot. In addition have kept me up to date on shipping of a new AVR that is in short supply with multiple calls and updates. Cannot recommend highly enough!
Erik Miller
13:05 28 Sep 23
My first time dealing with Eastwood HiFi and I'm impressed. I placed an online order on Sunday evening, Mike phoned me on Monday with an order status, and the item was delivered next morning. Competitive price, professional service, super helpful, super friendly, super fast; not much more you can ask for really is there?A lot of other vendors could learn something from these guys.
Derek “iDerek” Drongo
08:23 26 Sep 23
What an awesome business to deal with. Craig assisted me with a home theatre build, tailored for my exact needs and budget. Service during the sale and after delivery was exceptional. Should be a benchmark for all businesses. Very happy with the build. Puts a smile on the dial each time I turn it on.
David M
06:06 23 Aug 23
Amazing customer service!Mike helped me out with great advice on my speaker selection, providing unbiased information and expert level of product knowledge.Will be going back here to purchase an accompanying sub for my KEF speakers.
Carlo
07:03 22 Aug 23
Outstanding customer support 10/10. Nick you’re a legend👌
chad dezwart
04:49 17 Aug 23
For someone who likes Audio, and lived in places without High End Audio stores i have dealt with Eastwood Hifi 3 times. All have been great for advice, service and price. Shout out to Mike for walking through the Amp setup finer settings.
Damien Allen
05:13 05 Aug 23
Purchased some Polk towers online, went in to pick them up and was greeted by Mike who patiently showed me some centre speakers I was interested and took the time to show me some demonstrations. Very knowledgeable and has a true passion for his work which is evident. I will definitely be back.
Richard
10:35 26 Jul 23
Purchased a Yamaha RX-A4A just over a year ago from Eastwood Hi-Fi and one of the surround channels has just died. Still under warranty so all good but was going to be a big delay in getting replacement parts from overseas.Nick from Eastwood Hi-Fi has been fantastic to deal with at every step of the way.He helped to expediate the process and has been in constant communication with me at every step of the process. Their after sales service is second to none and I would highly recommend asking for Nick if you need anything. Well done and thanks!
Greg Wall
00:05 18 Jul 23
Purchased a Yamaha NS-SW300 sub. Always excellent customer service from Eastwood Hi Fi.The after sales service from Nick assisting me setup with the Yamaha receiver that I purchased some 12 months earlier from them was terrific.Highly recommend. Would not go anywhere else.
Tom J
04:05 13 Jul 23
Bought a system from them roughly 5 years ago and needed to upgrade my system,didn’t hesitate from buying from them again,the best store in Oz.
Stephen
06:05 11 Jul 23
FIVE STAR SERVICE!I ordered a pair of Polk floor-standing speakers (R500) through the Eastwood team and have been nothing but happy with my purchase. I had a few follow up questions and Mike spent the time tailoring the right responses to me, and providing me with excellent amplifier recommendations. Didn't feel like Mike was trying to on-sell anything unnecessary which can sometimes be the case in the hi-fi world, Mike was more genuine about what items would pair best with the new speakers. Great product and at an outstanding price. Would happily recommend the team.
Ras J
03:24 10 Jul 23
Joshua Kamalaneson
23:33 24 Jun 23
Craig was great to listen to speakers with, he was patient and we tried a variety of songs and a few types of speakers. Thank you Craig.Update: went back to pick up the Martin Logan speakers and dealt with Michael for a while and he provided a high quality service which makes us customers for life. Thank you Michael.
Berj Varjabedian
14:40 09 May 23
Ashley Reddy
05:12 04 Apr 23
Thank you you to Mike and Nick for the excellent service, and follow up calls. The Rotel Amplifier lived up to all the reviews and expectations, and much more. Look forward to any further dealings with you. Cheers Stephen Thurston.
stephen thurston
22:31 20 Jan 23
Without a doubt, these guys are the best when buying hi-fi equipment…. I purchased a Yamaha, ns sw300 subwoofer & the customer service and communication was second to none….. These guys have the perfect company/business structure. All other companies should take note of Eastwood hi-fi…. Within the hour of purchasing online, they called me to confirm they have it in stock and they are shipping straight away… I highly recommend and I will be definitely purchasing more gear in the near future.🤙
micky
06:25 16 Jan 23
11/10 service. I ordered some Polk tower speakers from these guys online. The next day they were open I got a phone call fromThem to say thanks for your purchase and soon as they are shipped to me in Brisbane they will ring me back with a tracking number in the coming days. As promised, they rang me back to let me know the speakers have been shipped and emailed me tracking number.To some this might seem a minor detail, But these days when everyone is competing with so many other businesses on price, one of the only things left to do better over the next guy is customer service. All I can say is I’m super impressed I got a phone call, and…. They followed through and called back again when they shipped. They turned up the following day in Brisbane! Can’t wait to set them up. Will be reccomending Eastwood hifi to my friends and family.Thanks guys, your time and effort is very appreciated
Radek Holec
13:38 06 Jan 23
Mike, Nick and Craig have been outstanding in their customer service, professionalism, follow up and trouble shooting and couldn't expect a better customer service. Great stuff.
John Farrow
02:55 04 Jan 23
Great customer service and fast shipping.
Nathan Kibble
13:10 10 Dec 22
I can't speak highly enough of these guys. Gave me a fantastic price one some amazing Polk speakers. Then went above and beyond to solve a Warranty issue with a damaged speaker grille, whereby they provided me the grilles off their own speakers while they dealt with the manufacturer. Aside from great service, the team are top blokes all around. I wouldn't hesitate to recommend Eastwood hifi and purchase from them again.
Michael La Roche
00:17 08 Nov 22
Really fantastic shop with patient and relaxed staff/salespeople. They're really there to help you understand the products and what you're trying to go for. I went in there to look for floor standing speakers and spent almost an hour listening to various sets and various different songs. Staff were on hand to show different models and set them up for comparison. Didn't feel pressure at all during my time there.
Andrew Nguyen
01:28 31 Oct 22
